Returns & Cancellations
We hope that you are happy with your purchase. However should you have any issues please view the terms below:
Cancellation
Please note that you are entitled to cancel any contract completed with us within 7 working days of receipt of the goods or services however any damage must be reported within 24 hours otherwise no return can be accepted.
If you do cancel a contract, then you must notify us in writing by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or a letter to 93 Peascod Street, Windsor, Berkshire, SL4 1DH. You must retain possession of any goods and ensure that such goods are kept in the same condition as they were when they were delivered (including original package) until such time as the goods are either collected by us or delivered back to us by you.
We will notify you of when we wish to collect the goods. The goods will be collected by us within 30 days of our receiving your cancellation notice and we will charge the cost of collecting the goods and will deduct this from any sum owed by us to you.
You also have the right to cancel your order prior to despatch or performance within 1 days of placing it.
Returns
If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item.
All we ask is that you inform us by email or post within 7 days from the date of delivery and return the product within 21 working days from the day after receipt.
We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service.
Returns must be made within 21 working days of delivery.
DAMAGED OR FAULTY GOODS
We employ professional carriers. Nevertheless, you must examine goods on arrival before signing for it. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition (other than due to normal wear and tear, failure to follow instructions or misuse).
Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability).
If a product is damaged or faulty, please contact us within 24 hours of receipt, and we will arrange a refund or replacement as you request.
Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above.
Please allow 30 days from receipt by us of your item for your refund to be processed or replacement item despatched.
We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.
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